Call center work, which we just reviewed, is known as front office BPO work since it involves customers and prospects.

Due to their client-facing nature, these functions can affect the company's reputation and income generation. Hence, these are regarded as delicate positions.

Thus, BPO activity that does not involve clients might be referred to as back-office business process outsourcing.

Although these roles may lack the immediacy and urgency of customer-facing roles, it cannot be stated that they have no impact on customers or revenues. It just so happens that the firm has been organized in such a way that these functions do not require direct client interaction. Aside from that, they play a vital role in ensuring the customer's journey is seamless and interactions are pleasant. The greater the quality of the back office support team's work, the more likely it is that front office employees will have positive experiences with customers. And vice versa.

ANH specializes in back-office BPO work and, while being relatively new to the sector, is now recognized as one of the world's top three providers of data-related BPO services, which is another term for back-office labor.

The team in the middle

Actually, there are some roles that lie in between. These roles deal with customers and can therefore directly affect revenue and brand perception. Their engagement with clients or potential customers is neither "instant" nor "online." This means that these roles have some breathing room between receiving a client inquiry and responding to it.

What are these things?

Typically, the salesperson is dealing with the customer through a medium other than verbal communication. This may be an email. It could be an online conversation or perhaps a social media exchange.

These encounters differ in that the representative is not under immediate pressure to reply. If he feels the need, he can consult the relevant literature or approach his supervisors for assistance. Hence, these interactions can be administered in a more secure setting.

Nonetheless, for classification purposes, we label them as front-office labor and investigate the several different types of work that comprise back-office business process outsourcing.

Back office outsourcing and its various forms

The scope of back-office BPO services is vast. In reality, it encompasses virtually all commercial activities. Back-office BPO works equally effectively for the insurance sector as it does for the shipping industry, telecommunications industry, retail industry, manufacturing industry, and education industry.

It can assist HR services, data input and its administration, finance and accounting, legal services, and many others, including creative services, from a functional standpoint.

In BPO circles, it is a running joke that the company promotes itself as an expert in the industry or function from which it is soliciting business. It appears that there is nothing it cannot accomplish.

It is capable of research and indexing.

It can perform analysis and report generation.

It can track outstanding payments and pay invoices.

It has the ability to enter data and transform speech to text.

It can do data annotation and image labeling.

It can manage communities and moderate comments.

It can also perform legal and artistic tasks.

Despite the restrictions imposed by the epidemic, ANH has maintained to provide uninterrupted service to its clients. They were among the first to enable their employees to work smoothly from home or the office, depending on the day's circumstances.

Prominent business process outsourcing options for the back office

Despite the fact that it can accomplish anything, many of its features have gained favor among outsourcing companies seeking contractors. Below, we shall cover a few of them.

Outsourcing of the recruitment process

In a competitive environment, attracting and retaining qualified personnel is a challenge for many large organizations. Competitor poaching and employee aspirations continue to eat away at the workforce, necessitating a full-time engine for consistently hiring, training, and onboarding new personnel. Even though it could be part of HRO, it is a common back-office BPO activity in its own right if outsourced.

Economics & Accounting

Finance and accounting are vital company tasks, as they track and pursue money for the business. As opposed to only recording and reporting, F&A is now widely recognized as a process that may create value, encompassing a range of domains such as Risk, Compliance, Payables, Receivables, and Invoicing. There is a tendency for outsourcing to introduce systems that add predictability and measurement to the function.

Customers of ANH, particularly those in the United States, often report cost savings of nearly 80%. They are especially impressed with ANH's distinctive pricing strategy, which offers input- and output-based pricing options.

AI Enabling Services

Dedicated enablement support from back-office business process outsourcing companies is one of the cornerstones upon which Artificial Intelligence (AI) models have advanced so rapidly. They are responsible for analyzing massive volumes of data for training AI models in order to address their shortcomings prior to their launch. Annotation techniques include polygon annotation, LIDAR segmentation, and key point annotation, among others. Industries ranging from healthcare to vehicles to telecommunications to insurance to agriculture to robotics generate a variety of data formats, including audio, video, text, and photos.

As a new entrant, ANH has adopted modern customer requirements, such as data annotation, without the baggage of legacy procedures. ANH has access to the most cutting-edge technologies for use in client projects through its strong ties with technology firms.

Outsourcing Human Resource Management (HRO)

Human resource management is an enormous responsibility. Individuals must be treated with care and professionalism. While maintaining legal compliance. Due to the specialized nature of the work and their inability to keep up with the market and regulations, many businesses, especially those of medium size, are outsourcing it to third parties.

As a favored employer, ANH has attracted a steady stream of job-seeking people in all of its delivery areas. Not only does it provide access to a large talent pool, but it also keeps hiring costs low, which are ultimately passed on to clients via the pricing structure. With steady HR management, ANH is able to provide clients for whom it does HRO activity with a similar sense of stability.

Content moderation

The openness and freedom of speech released by the combination of the internet and social media platforms has resulted in the proliferation of control mechanisms to avoid crossing the line of acceptability and bringing down the linked brands. It has necessitated the need to moderate content that appears on social media and other sites. Content moderation is necessary not only for the platforms themselves but also for businesses that utilize the commercial spaces provided by these platforms. For similar reasons, these commercial entities who are forming communities to generate talks to promote their brands and products must likewise monitor these conversations.

Data Entry

Even while new data in manual form are still being generated, necessitating conversion, total digitization requires the conversion of historical data stored on a non-digital medium. This has been one of the primary motivators for data entry across all sectors and functions. Whether they are court judgements, consumer orders, or civil records, they must all be transferred to a digital format for future processing. Certain forms, like as audio, do not lend themselves to computer interpretation and must thus be converted. While automated methods such as Natural Language Processing (NLP) may perform the majority of the job, manual involvement is still required due to accuracy limitations.

During the past eight years, ANH has assisted clients with easy data input and enrichment processes. We regularly produce accuracy rates in excess of 99 percent, irrespective of customer size or project complexity.

Supply Chain Administration (SCM)

SCM encompasses the flow of commodities and services, including the actions and processes that contribute to the transformation of products. A fundamental purpose of SCM is to streamline supply operations in order to unleash efficiencies and provide a competitive edge to the organization. With the rise of e-commerce activity over the past few years, SCM procedures are now deeply ingrained in our daily lives.

As businesses become increasingly global, supply networks get exponentially more complex. SCM has established itself as a significant back-office business process outsourcing solution that aims to manage inventory, production processes, distribution, sales, and vendor supplies in order to expedite delivery and reduce costs.

ANH is well-positioned to accommodate the unanticipated spikes in client business volume that SCM operations can occasionally suffer. With our capacity to employ nearly a hundred more workers within 48 hours, we provide significant cost savings to clients who would otherwise be required to hire and keep idle resources.

If you're seeking for an outsourcing partner who will push your business to new heights and help it grow in tandem with the global economy, contact us now for a free estimate.